The Shop Sales agent assists in various functions throughout the shop (aka terminal); including customer service, cash management, baggage duties, presentation and cleanliness of the terminal and buses, and overall customer experience from beginning to end.

• Directing customers throughout their time at the shop, assisting with correct loading areas, trip connections, etc.
• Provides schedule, routing, transfer, and current fare information to customers.
• Updates travel documents, schedule monitors, information boards, etc.; including PA system announcements.
• Runs ticket transactions with customers as well as baggage support; including service calls and phone sales, loading/unloading baggage, etc.
• Responsible for shipping duties; including calculating shipping costs, forwarding/receiving shipments, package/baggage tracking, etc.
• Assists with required shop reporting and documentation; including bus bills, inventory, End-of-Shift reports, bus servicing records, etc.
• Scheduling and coordinating bus fuelings, cleanings, fuel and lavatory dumps, etc.
• Assists with overall shop presentation, including monitoring cleanliness, lost and found items, etc.

• 1+ year of customer service experience preferred
• Cash handling experience
• Ability to handle packages and bags weighing up to 100 lbs
• Good problem solving and decision-making ability
• Strong communication skills
• Spanish fluency a plus